Frequently Asked Questions

Mueen is a comprehensive business management platform designed specifically for Saudi businesses. It includes POS, inventory with batch/serial tracking, ZATCA e-invoicing, full accounting, HR & payroll, purchasing, promotions, multi-store management, and 40+ reports, all in one offline-ready desktop application.

Yes! Mueen is Arabic-first with full RTL support. The entire interface, reports, and invoices are available in both Arabic and English.

Yes, Mueen works offline and automatically syncs data when the connection is restored. You can continue making sales even without internet.

Absolutely. Mueen is fully compliant with ZATCA Phase 2 e-invoicing requirements, including automatic invoice signing, QR code generation, certificate management, and batch electronic invoice submission.

Mueen starts at 199 SAR/month for the Basic plan. We also offer Professional (399 SAR/month) and Enterprise (799 SAR/month) plans. Annual billing saves 20%.

Yes! We offer a free 7-day trial of the Professional plan. No credit card required to get started.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

We accept credit/debit cards (Visa, Mastercard, mada), bank transfers, and STC Pay.

Mueen works on Windows, Android tablets, and web browsers. We also support receipt printers, barcode scanners, and cash drawers.

Simply download the app from our website, install it on your device, and activate it with your license key. The entire process takes less than 5 minutes.

Yes, depending on your plan. Basic allows 1 device, Professional allows up to 5 devices, and Enterprise has unlimited devices.

Yes, we use industry-standard encryption and security practices. Your data is backed up daily and stored securely in Saudi-based data centers.

You can reach our support team via WhatsApp, email, phone, or through the support ticket system in your dashboard. We respond within 1 hour during business hours.

Yes, we provide free onboarding training for all new customers. We also have video tutorials and a comprehensive knowledge base.

Enterprise customers can request custom development. Contact our sales team to discuss your specific requirements.

We offer a free 7-day trial so you can fully test Mueen before committing. Since you have the opportunity to try the full product risk-free, all purchases after the trial period are final. We encourage you to make the most of your trial to ensure Mueen is the right fit for your business.

Every Cube Master customer is automatically a Client-tier partner with their own referral code. Share your link, earn SAR 50 in wallet credit per friend who completes a first purchase. Upgrade to Pro to earn one-time percentage commission per new customer you bring in (10–30% depending on tier) — paid monthly to your IBAN, or kept in your wallet for product purchases.

Sign in to your account, go to "Become a partner" in the sidebar (or /account/become-pro), and submit the two-step KYC form: ID document + IBAN + agreement to the partner program terms. Approval typically takes 1–2 business days; you get an email when your status flips to Active and the Partner sidebar appears in your account.

Commissions are rolled up at month-end and paid the following month. If your payout method is set to bank, you receive a transfer to your registered IBAN; if set to wallet, the credit lands in your loyalty wallet immediately at publish time and you can spend it at checkout. You can switch payout method any time from your dashboard.

No. Every customer has a referral code from the moment their account is created. Client-tier referrals earn SAR 50 in wallet credit per converted friend; Pro/Reseller-tier referrals earn one-time percentage commission per new customer, paid on their first cleared invoice.