Connect

Every number lands in an inbox the team can see. A conversation is assigned to a named member or transferred, internal notes never reach Meta or the customer, and search matches every spelling of hamza and ta marbuta.

Twenty-four hours after the customer's last message, Connect refuses a free-form send and says why, offering the approved template instead. It warns two hours before the window shuts, and offers no retry on a message that cannot be retried.

Flows built by drag and drop, an agent that answers from your own documents, and a customer who types "agent", in any spelling, ends the bot's turn and alerts the team at once. Every decision is logged: which rule matched and what it did.

A pre-flight check names each blocker and its fix: an unapproved template, a number with low quality, or a daily limit tighter than the audience, in which case the send is split across days. With A/B tests and sequences of up to 10 steps.

Coexistence keeps the WhatsApp Business app working beside the inbox. Connect watches the phone's activity and warns you on day 7 and day 12, before Meta disconnects the device on day 14.

Linking Salla sends an abandoned-cart reminder after two hours with a coupon issued on the spot and voided if the send fails, plus order and shipment notices, and nothing is sent during quiet hours from 10 pm to 9 am.